Anker, a well-known manufacturer of electronic accessories, has recently issued a voluntary recall for a number of its power bank models in the UK and overseas. This decision was made after the company discovered that the lithium-ion batteries used in these power banks have the potential to overheat during use, posing a safety risk to consumers.
The affected models include the Anker PowerCore 10,000mAh and 15,000mAh, as well as the PowerCore 26,800mAh and PowerCore+ 26,800mAh. These power banks were sold between December 2014 and July 2020, both online and in retail stores.
The safety of our customers is our top priority, which is why we have taken this precautionary measure to recall these power banks. We have identified a potential issue with the batteries used in these models, which could lead to overheating and in rare cases, even fire. As a responsible and ethical company, we believe it is our duty to take immediate action to ensure the safety of our customers.
We understand that this recall may cause inconvenience to our customers, but we urge them to stop using the affected power banks immediately and return them to us for a full refund or a replacement. We have also set up a dedicated webpage on our website where customers can check if their power bank is affected by this recall. We have also sent out emails to all customers who have registered their products with us, informing them about the recall and the necessary steps to be taken.
We would like to assure our customers that this issue has been identified and resolved, and all our new power bank models are safe to use. We have implemented stricter quality control measures to prevent such incidents from happening in the future. We are also working closely with the relevant authorities to ensure that our products meet all safety standards and regulations.
We would like to apologize to our customers for any inconvenience this may have caused and assure them that we are committed to providing safe and reliable products. We value the trust and loyalty of our customers and will do everything in our power to maintain it.
We would also like to take this opportunity to thank our customers for their continued support and understanding. It is because of their feedback and trust that we were able to identify this issue and take prompt action. We believe that this recall is a testament to our commitment to customer safety and satisfaction.
We encourage all our customers to check if their power bank is affected by this recall and take the necessary steps as soon as possible. We also urge them to only purchase Anker products from authorized retailers to ensure the authenticity and safety of our products.
In conclusion, we would like to reiterate that the safety of our customers is our top priority, and we will continue to take all necessary measures to ensure the quality and reliability of our products. We apologize for any inconvenience this may have caused and thank our customers for their understanding and cooperation. Together, we can make sure that this recall is a minor hiccup in our journey towards providing innovative and safe products to our customers.
